General

Effective Date: 19 October 2024

Thank you for choosing SMP Cyber. These General Terms and Conditions (“Terms”) govern your use of our services and website. By engaging with SMP Cyber and using our services, you agree to comply with these Terms.

1. Agreement to Terms

By accessing or using our website and services, you agree to be bound by these General Terms and Conditions and any additional terms or policies incorporated by reference. If you do not agree to these Terms, you must not use our services.

2. Services Provided

SMP Cyber provides digital marketing, social media management, reputation management, and other related services to help clients amplify their presence, create narratives, and manage their online identity. Services may include, but are not limited to:

• Content creation and distribution
• Social media marketing and campaign management
• Reputation management and crisis communications
• Data analytics and performance reporting
• Digital strategy and consulting

3. Client Responsibilities

As a client, you agree to:

• Provide accurate, up-to-date information necessary for the delivery of our services.
• Ensure that any materials, including content, messages, or media you provide to SMP Cyber, are free from any illegal, defamatory, or harmful content.
• Comply with all applicable laws and regulations when using our services, including but not limited to intellectual property, privacy, and anti-discrimination laws.
• Maintain control over your social media accounts, campaigns, and content while working with SMP Cyber. You are responsible for any actions taken on your accounts or related to your campaigns.

4. Account and Service Access

To access certain services, you may need to create an account with SMP Cyber. You agree to:

• Provide accurate and complete registration information.
• Maintain the confidentiality of your login credentials and account details.
• Notify SMP Cyber immediately of any unauthorized access to your account.

SMP Cyber reserves the right to suspend or terminate your account if any activity violates these Terms.

5. Payment Terms

All payments for services are due as specified in your service agreement or invoice. By purchasing our services, you agree to pay all fees and charges associated with your selected services.

• Payments must be made through the agreed-upon payment methods.
• Late payments may be subject to additional fees or suspension of services.

In the case of subscription-based services, recurring payments will be billed as per the terms outlined in the agreement.

6. Privacy and Data Protection

SMP Cyber is committed to protecting your privacy. We will collect, use, and store your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

7. Prohibited Uses

You agree not to use our services for any unlawful, harmful, or unethical purposes, including but not limited to:

• Engaging in deceptive or misleading marketing practices.
• Distributing hate speech, discriminatory content, or content that promotes violence.
• Violating the intellectual property rights of others.
• Manipulating or attempting to manipulate social media platforms in violation of their terms of service.

SMP Cyber reserves the right to suspend or terminate services if these Terms are violated.

8. Service Limitations

While SMP Cyber strives to provide high-quality and effective services, we cannot guarantee specific results or outcomes, as the effectiveness of our services depends on various external factors, including social media algorithms, audience behavior, and market conditions.

SMP Cyber does not take responsibility for:

• Unforeseen changes to social media platforms' policies, algorithms, or features.
• Events or actions beyond our control, including but not limited to server downtime, natural disasters, or political developments.

9. Termination of Services

You may terminate your engagement with SMP Cyber at any time, subject to the terms outlined in your specific agreement. SMP Cyber may also suspend or terminate services if:

• You breach any of these Terms or fail to comply with the payment schedule.
• There is a dispute or issue that cannot be resolved.

In the event of termination, you are still responsible for any outstanding payments or fees for services rendered up until the termination date.

10. Limitation of Liability

SMP Cyber’s liability for any claim arising from the use of our services shall be limited to the amount paid by the client for the specific services at issue. We are not liable for any indirect, incidental, special, or consequential damages, including lost profits or data, arising from the use or inability to use our services.

11. Intellectual Property Rights

All intellectual property created by SMP Cyber, including content, strategies, designs, and data reports, remains the property of SMP Cyber unless otherwise agreed upon. You are granted a limited license to use the content and materials provided for the purpose of executing your campaign.

You retain ownership of any materials you provide to SMP Cyber, but by submitting such materials, you grant SMP Cyber the right to use, reproduce, and distribute them as necessary to provide the agreed-upon services.

12. Dispute Resolution

In the event of a dispute arising out of or relating to these Terms, you agree to attempt to resolve the matter through informal discussions with SMP Cyber. If a resolution cannot be reached, the dispute will be handled through binding arbitration in accordance with the rules of the [insert arbitration body].

13. Force Majeure

SMP Cyber will not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including, but not limited to, natural disasters, technical failures, or governmental actions.

14. Amendments to Terms

SMP Cyber reserves the right to amend these Terms at any time. Any updates or changes will be posted on our website with the effective date. By continuing to use our services after such changes, you agree to be bound by the updated Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes will be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].

16. Contact Information

For questions, concerns, or clarifications regarding these Terms and Conditions, please contact us at:

• Email: info@lebah.it